We changed the log in credentials to our FTP site recently.
You can find them in our Knowledge Base. Simply log in to the Support Portal and enter 1516 in the Search field (see image below).
The password is case-sensitive and gets changed every 90-100 days. Look for the next password change on/about Tuesday, April 6, 2021. If you have other questions or need assistance, don't hesitate to reach out, we're here to help!